We know how important technology is to most businesses and how disruptive it can be when it doesn’t work. No matter what the IT problem we are here to help.
Prior to taking on your support we conduct a free network audit and health check to ensure we are aware of any known issues or concerns and to identify potential single points of failure. This means we will be well prepared from day-one to deal with any requests for assistance and you will have opportunity to see our engineers in action.
Technology has made it easier to provide support using remote connections. Most problems can be diagnosed (and hopefully fixed) without the need for an engineer to visit your premises, saving both time and money. However, some breakdowns can only be solved by a visit and where this is necessary your call will be escalated by our staff and they will keep you informed of the incident status and progress.
We offer standard packages for the network infrastructure, server and desktop support and these can be tailored to include guaranteed response times to ensure you get the level of support you need at a price within your budget.
Our support services include:-
- Unlimited Telephone and Remote Support
- Escalation of incidents for On Site Visits
- First line support direct to the User’s Desktop
- Remote monitoring of Backups
- Advice on System Upgrades
- Disaster Recovery Service
- Second Line support for designated IT staff
- Cover for Microsoft ® Server Products including Email & Exchange
- Extended Warranties for Network Critical Hardware
- Citrix and / or Thin Client Solutions
- VPN & Remote Access
- Virtualisation and Cloud Computing
Call today to arrange your free network health check.